IT Help Desk Support – Level III – Managed Service Provider

Job overview

The IT Help Desk Support – Level III – Managed Service Provider role is onsite in Bellevue, WA. Compensation is not specified. The role supports a client of K2 Staffing, an IT solutions company located in Bellevue. The Level III engineer provides advanced client-facing technical support, manages infrastructure and systems, resolves escalated service requests, and helps design and implement technology solutions that meet business needs.

What you'll do

• Provide pre- and post-sales support, including discovery meetings, site visits, proposals, presentations, technical assessments, implementation, and ongoing account management
• deploy and manage Windows servers and Active Directory
• design local area networks
• implement and monitor network security
• maintain network software and hardware
• build and deploy file servers and cloud solutions
• configure and deploy voice-over-IP solutions
• troubleshoot network infrastructure
• manage Microsoft Exchange Server
• monitor alerts and respond according to guidelines
• repair issues using event-log messages
• handle escalated service requests
• onboard new users.

What we're looking for

Skills & competencies

it help desk support

level iii

managed service provider

bellevue wa

windows server

active directory

network security

local area networks

cloud computing

microsoft exchange

voip

technical support

client-facing support

Work arrangement

• Weekend coverage required

Benefits & perks

• The client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Why this role

Requires at least five years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange Server, and Active Directory, plus three years in a client-facing environment. Managed service provider experience is a major plus; listed certifications are ideal but not required.

About the employer

K2 Staffing is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.