Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is onsite in Holland, MI, with compensation of $18 per hour. Kamer Agency - Farm Bureau offers insurance customer support and service to its clients. This role serves as a first point of contact for clients, helping them understand policies and coverage, processing renewals, changes, and claims, and resolving concerns. The representative works with agents and uses CRM software to support accurate follow-up and service delivery.

What you'll do

• Respond to client inquiries about insurance policies and coverage
• process renewals, policy changes, and claims
• address concerns and resolve issues
• maintain knowledge of insurance products
• coordinate with agents
• track interactions and client information in CRM software
• explain policy benefits and coverage
• participate in training and development.

What we're looking for

Skills & competencies

insurance customer service

client services

holland mi

kamer agency - farm bureau

full-time employment

day schedule

policy support

claims processing

crm software

insurance licensing

customer relations

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• agency-paid licensing
• performance-based bonus
• health insurance
• paid time off
• flexible schedule
• advancement opportunities
• training and development.

Why this role

Agency-paid licensing, Simple IRA, performance-based bonus, health insurance, paid time off, flexible schedule, and training and development.

About the employer

Kamer Agency - Farm Bureau is hiring for this role. Industry: Farm Management Services. Sector: 11.