Revenue Cycle Customer Service Representative

Job overview

The Revenue Cycle Customer Service Representative role is onsite in Columbus, OH. Compensation is not specified. The position supports Ohio Gastroenterology Group's billing and patient-service operations. The representative handles patient billing and payment inquiries, helps resolve account issues, and maintains accurate demographic and insurance information. The role contributes to timely billing and claim processing through clear communication, documentation, and coordination with the Billing Department and call center.

What you'll do

• Answer calls about billing and payments
• assist patients with billing issues, complaints, and payment arrangements within facility protocols
• communicate and collect outstanding balances
• verify and update demographic and insurance information
• coordinate with Billing to support accurate claims
• report errors and escalate issues
• document interactions and outcomes
• assist with claim research when needed
• identify service trends
• process correspondence and returned mail
• support data entry
• protect patient and financial information under HIPAA guidelines.

What we're looking for

Skills & competencies

revenue cycle customer service representative

columbus oh

ohio gastroenterology group

onsite

full-time

patient billing

payment inquiries

insurance verification

claims support

hipaa

call center coordination

data entry

high school diploma

healthcare customer service

Work arrangement

• Weekend coverage required

Why this role

Healthcare revenue-cycle role requiring knowledge of third-party payers and explanation of benefits; one year of healthcare customer-service experience is preferred.

About the employer

Ohio Gastroenterology Group Inc is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.