Guest Service Representative — Hotel Front Desk

Job overview

The Guest Service Representative — Hotel Front Desk role is onsite in Boulder, CO, with flexible availability required, including weekends and holidays. Pay is $19–$20 per hour. St Julien Hotel & Spa aims to create memorable guest experiences with a commitment to luxury, sustainability, and exceptional service. The representative supports a welcoming hotel experience by handling check-ins and check-outs, reservations, guest questions, and concerns. The role coordinates with front desk, reservations, PBX, concierge, and valet functions to provide consistent service and accurate account settlement.

What you'll do

• Welcome and check in guests
• book reservations
• enter data and perform minor accounting functions
• handle guest concerns and notify managers or supervisors of relevant issues
• maintain knowledge of property details, amenities, and events
• coordinate with concierge and valet
• direct phone transfers
• complete daily shift audits and balance account settlements and charges.

What we're looking for

Skills & competencies

guest service representative

hotel front desk

boulder co

st julien

$19–$20/hr

guest check-in

reservations

pbx

concierge coordination

weekends and holidays

luxury hospitality

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance options
• paid time off and holidays
• paid sick leave
• Aflac supplemental insurance
• 401(k) with company match
• RTD EcoPass
• spa and restaurant discount
• discounted associate room rate.

Why this role

The role covers duties in PBX, reservations, and front desk; luxury hospitality experience is strongly preferred.

About the employer

St Julien is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.