Managed IT Services (MSP) Level 1 Technician

Job overview

The Managed IT Services (MSP) Level 1 Technician role is onsite in Durham, NC, with remote support and occasional onsite visits to client locations. Compensation is $22–$28 per hour. TeamLogic IT provides technical support and services to small and medium-sized businesses. The technician serves as a first point of contact for IT incidents and service requests, resolving hardware, software, and system issues while maintaining client communication and documentation. The role supports reliable, secure client systems and high-quality service delivery.

What you'll do

• Provide remote and onsite technical support
• troubleshoot hardware and software
• perform system updates, backups, and monitoring
• log and resolve incidents and service requests
• communicate status to clients
• document systems and resolutions
• implement security measures
• install and configure hardware and software
• identify process improvements.

What we're looking for

Skills & competencies

it support technician

msp

tier 1

technical support

hardware troubleshooting

software support

windows

macos

durham nc

$22–$28 per hour

teamlogic it

client service

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with company match
• paid time off and holidays
• professional development and certification reimbursement
• advancement opportunities.

Why this role

The posting lists health, dental, and vision insurance, retirement savings with company match, paid time off and holidays, certification reimbursement, and advancement opportunities.

About the employer

TeamLogic IT, Durham, NC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.