Community Information Exchange (CIE) Coordination Center Manager

Job overview

The Community Information Exchange (CIE) Coordination Center Manager role is onsite in Saint Louis, MO. The posting lists annual pay of $48,000. United Way of Greater St. Louis brings people and organizations together to address regional needs and help neighbors. The manager oversees daily Coordination Center and Critical Medical Needs program operations, connecting referred clients with CIE Network Partners or 211 resources. The role supports reliable referral follow-up, service quality, partner coordination, and team performance.

What you'll do

• Oversee daily operations of the CIE Coordination Center and Critical Medical Needs programs
• prepare grant and contract reports for leadership approval
• hire, train, supervise, and schedule CIE Navigators
• monitor referral response times, case documentation, closures, and service levels
• develop and track performance metrics with the Director
• represent programs at internal and external meetings
• work with CIE leaders on partner best practices
• develop and monitor policies and procedures for CBO compliance with service-level agreements
• review referral dashboards and assign follow-up tasks.

What we're looking for

Skills & competencies

cie coordination center manager

community information exchange

community services

referral coordination

critical medical needs

saint louis mo

united way

$48,000 per year

navigator supervision

partner network

case documentation

grant reporting

403(b) match

parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits include 12 days of vacation earned over the first 12 months, sick pay, 10 company holidays, 5½ flexible/personal holidays, three volunteer days, parental leave, health, dental, vision and life insurance, short- and long-term disability, and a 403(b) with an organization match and three-year vesting schedule.

Why this role

The benefits package includes vacation, sick pay, company holidays, flexible/personal holidays, volunteer days, parental leave, insurance, disability coverage, and a 403(b) with an organization match.

About the employer

United Way is hiring for this role. Industry: Other Grantmaking and Giving Services. Sector: 81.