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Customer Assistance Representative Full Time (Contract)

American Airlines · Boston, MA · Airport Operations

Compensation

$17 – $17 /hr

Employment type

Contract

Work setting

On-site

Location

Boston, MA

Schedule

Day shift

Posted

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Job overview

The Customer Assistance Representative Full Time (Contract) is an onsite role based in Boston, MA. The starting pay is $17.00 per hour, supporting the airport operations team at American Airlines. This role interacts with customers in a courteous, efficient, and professional manner. The representative assists with kiosk check-in, baggage processing, and provides gate information to ensure a positive customer experience.

What you'll do

  • Greets customers
  • monitors ticket counter area
  • assists with self-service kiosks
  • verifies carry-on baggage
  • clears travel documents
  • processes checked baggage
  • assists with non-ambulatory customers
  • provides gate information
  • performs paging activities.

What we're looking for

Skills & competencies
contract
customer service
boston ma
american airlines
airport operations
full-time
kiosk support
baggage handling
customer assistance
$17/hr
Work arrangement
  • Weekend coverage required

Benefits & perks

  • Travel Perks, Health Benefits, Wellness Programs, 401(k) Program, Employee Assistance Program, Pet Insurance

Why this role

High School diploma or GED required; face-to-face customer service experience preferred.

About the employer

American Airlines is hiring for this role. Industry: Other Airport Operations. Sector: 48.

Additional details

Industry sector
48
Industry
Other Airport Operations
Occupation code
43-4051.00
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