Automotive Service Manager

Job overview

The Automotive Service Manager role is onsite in New Bern, NC. Compensation is not specified; the posting describes a salary-plus-commission pay plan. The role supports the Chevrolet of New Bern service department. The manager oversees service department personnel and shop workflow, matches customer needs with service options, and monitors productivity and customer satisfaction. The role contributes to timely warranty processing and effective service operations.

What you'll do

• Help customers understand service and repair needs
• communicate with customers, employees, coworkers, and vendors
• manage shop workflow and productivity
• monitor productivity measures
• hire and supervise service personnel
• set and pursue department goals
• ensure warranty work is completed and submitted promptly
• address customer complaints to maintain customer satisfaction.

What we're looking for

Skills & competencies

automotive service manager

chevrolet of new bern

new bern nc

service department

shop workflow

customer service

team supervision

warranty processing

salary plus commission

automotive training

401(k)

vehicle and service discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• 401(k)
• ongoing manufacturer and management training
• employee vehicle purchase and service discounts.

Why this role

The posting requires at least two years of service manager experience or five years as a service advisor. Benefits include medical, dental, vision, and life insurance, 401(k), training, and employee vehicle and service discounts.

About the employer

Chevrolet of New Bern is hiring for this role. Industry: General Automotive Repair. Sector: 81.