Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Hoffman Estates, IL. Pay is $45,000–$65,000 per year. The role supports Joe Ferrazza’s State Farm agency, which describes community giving and a team-first approach. The representative responds to customer inquiries, explains policy information, assists with policy changes, and processes claims and follow-ups. Accurate records and coordination with agency colleagues help deliver customer experiences that support the agency’s growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

state farm agent team

policy information

policy changes

claims follow-up

hoffman estates il

$45k–$65k/year

simple ira

license reimbursement

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• license reimbursement
• performance bonuses
• flexible schedule
• paid time off
• training and development
• opportunity for advancement
• team lunches and tiered commission opportunities described in the posting.

Why this role

Simple IRA; license reimbursement; performance bonuses; flexible schedule; paid time off; training and development; advancement opportunities; agency community support initiatives.

About the employer

Joe Ferrazza - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.