Customer Success Specialist

Job overview

The Customer Success Specialist role is an in-office position in West Chester, PA, with compensation of $20–$26 per hour. Signature HVAC and Plumbing has served local customers for more than 35 years. The specialist monitors digital customer requests, coordinates follow-up, and works with internal teams to resolve concerns. The role supports customer retention and a smooth service experience by keeping records accurate and managing appointments through digital tools and CRM systems.

What you'll do

• Monitor and respond to customer requests through email, website forms, digital agents, and other online channels
• route escalated concerns to the appropriate team
• coordinate priority service calls and maintenance visits
• manage online scheduling and requests
• maintain customer records and follow-up details in ServiceTitan
• identify opportunities to improve customer experience, retention, and digital processes.

What we're looking for

Skills & competencies

customer success specialist

west chester pa

signature hvac

customer retention

customer service

digital inquiries

appointment scheduling

servicetitan

crm

hvac and plumbing

$20–$26/hr

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Weekly pay
• medical insurance with three plan options
• dental and vision coverage
• HSA with company contribution
• company-paid life and AD&D insurance
• disability coverage
• voluntary life insurance
• 401(k) match
• paid time off and holidays
• employee service discounts
• referral program
• training and development.

Why this role

Full-time, in-office position; flexibility is needed to help cover peak customer service hours.

About the employer

Signature HVAC LLC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.