Salesforce Marketing Cloud Business Analyst / System Administrator

Job overview

The Salesforce Marketing Cloud Business Analyst / System Administrator role is fully remote within the United States. Compensation is not specified. The role bridges marketing, clinical, and operations stakeholders with the technical team for Marketing Cloud work. The role exists to turn business needs into a clear, estimated, and sequenced implementation plan. It contributes by documenting processes and data flows, maintaining a prioritized backlog, and helping stakeholders and developers validate that delivered work meets agreed requirements and metrics.

What you'll do

• Review business documentation, process maps, reports, and data definitions
• lead stakeholder interviews and workshops
• write user stories and acceptance criteria and maintain a prioritized backlog
• work with the Marketing Cloud Developer to define technical scope, feasibility, and estimates
• build and update implementation plans and timelines
• document current- and future-state processes and data flows
• define reporting and conversion metrics
• facilitate backlog refinement, status updates, User Acceptance Testing, and change management
• support license and roadmap review.

What we're looking for

Skills & competencies

salesforce marketing cloud

business analyst

system administrator

remote us

crm force

user stories

backlog management

implementation planning

user acceptance testing

salesforce core data model

business units

data extensions

Work arrangement

• Weekend coverage required

Why this role

Six-month contract at 40 hours per week with possible extension; must have experience scoping a fresh Salesforce Marketing Cloud implementation and administering Business Units, SAP, and Data Extensions. No visa sponsorship is offered.

About the employer

CRM Force is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.