Call Center Service Dispatcher

Job overview

The Call Center Service Dispatcher role is onsite in Tuscaloosa, AL. Compensation is not specified. The dispatcher supports Premier Service’s HVAC, electrical, plumbing, and utilities service departments. The role coordinates technician schedules and dispatches while serving as a communication link between customers and field technicians. Accurate service-call records, work orders, invoices, and customer updates help the service teams deliver timely support.

What you'll do

• Coordinate technician scheduling and dispatch
• relay accurate information to field technicians
• record and report service calls
• update customers on technician progress
• submit work orders
• process work-order invoices
• collect on customer accounts
• process technician work orders
• provide customer service to customers and technicians
• participate in professional-development training.

What we're looking for

Skills & competencies

call center service dispatcher

tuscaloosa al

premier service co.

technician dispatch

scheduling

customer service

service calls

work orders

invoice processing

hvac

electrical

plumbing

utilities

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid vacations and holidays, benefits, professional development opportunities, and family-oriented company events.

Why this role

The posting describes a company with more than 100 trucks and over 200 professionals, serving the Tuscaloosa community since 1992.

About the employer

Premier Service Co. is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.