Retail Service Specialist

Job overview

The Retail Service Specialist role is onsite in Austin, TX. Compensation is not specified in the posting. The position supports store sales, customer service, appearance, and operations at O’Reilly Automotive Stores. The specialist helps lead store team members in serving retail and professional customers, maintaining service standards, and completing store procedures. The role also assumes shift-management responsibilities when the Assistant or Store Manager is absent, helping keep customer transactions and daily operations on track.

What you'll do

• Lead team members in customer service
• supervise execution of customer-service programs
• ensure calls are answered according to policy
• oversee online orders, transfers, special orders, returns, and exchanges
• ensure merchandise is invoiced before leaving the store
• communicate store messages and delegate merchandising tasks
• monitor schedule adherence
• perform opening and closing duties, end-of-day procedures, and money and deposit security
• secure the building and delivery vehicles.

What we're looking for

Skills & competencies

retail service specialist

austin tx

o'reilly automotive stores

full-time

retail customer service

auto parts

store operations

shift management

sales support

merchandising

opening and closing

bilingual candidates encouraged

benefits listed

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, stock purchase plan, 401(k) with employer contributions, medical, dental and vision insurance, optional FSA, health and wellbeing programs, tuition assistance, and career-growth opportunities.

Why this role

Bilingual candidates are encouraged to apply; Spanish is identified as highly desired. The posting lists paid time off, stock purchase, 401(k) with employer contributions, insurance, wellbeing programs, tuition assistance, and career-growth opportunities.

About the employer

O'Reilly Automotive Stores is hiring for this role. Industry: Automotive Parts and Accessories Retailers. Sector: 44.