IT Service Desk Analyst I

Job overview

The IT Service Desk Analyst I role is onsite in Tampa, FL. Compensation is not specified. The analyst provides Tier 1 technical phone support to Moffitt Cancer Center end users and affiliated parties, including administrative, clinical, research, and patient portal users. The role resolves routine technology needs and supports enterprise systems, hardware, and software. It helps keep users productive by troubleshooting issues and processing service requests, with duties that may also include installation, repair, relocation, and maintenance.

What you'll do

• Provide Tier 1 technical phone support and customer service
• support multiple enterprise operating systems, hardware platforms, and software
• troubleshoot user issues
• as needed, install, repair, relocate, maintain, and support hardware and software
• assist with PC builds, software needs reviews, and other IT service requests.

What we're looking for

Skills & competencies

it service desk analyst i

tampa fl

moffitt cancer center

tier 1 support

technical phone support

end-user support

hardware troubleshooting

software support

enterprise systems

pc builds

healthcare it

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

Minimum education is a high school diploma or GED; a bachelor’s degree is preferred. Healthcare application experience is preferred, and MCSEA+ certification is preferred.

About the employer

Moffitt Cancer Center is hiring for this role. Industry: Specialty (except Psychiatric and Substance Abuse) Hospitals. Sector: 62.