Care Team Manager, Grand Rapids

Job overview

The Care Team Manager, Grand Rapids role is onsite in Grand Rapids, MI, with regular hours Monday–Friday, 8:30 a.m.–5 p.m. The annual salary range is $120,000–$150,000, depending on location and experience. Daymark Health provides personalized oncology care navigation, symptom support, behavioral health care, and social resources through a hybrid in-person and virtual care model. The manager leads daily operations for the local Care Team and supports high-quality care across virtual, in-person, and at-home settings. The role develops staff, monitors performance and patient outcomes, manages provider relationships, and coordinates with market and clinical leaders to support regional growth.

What you'll do

• Lead clinical operations, staffing, scheduling, and adherence to clinical procedures
• hire, onboard, coach, and develop staff
• set and monitor quality, patient experience, productivity, and efficiency metrics
• use data to identify improvements
• oversee care delivery across virtual, in-person, and at-home settings
• handle escalated patient issues and service recovery
• build relationships with local providers and market stakeholders
• collaborate with enrollment, operations, technology, marketing, and growth teams.

What we're looking for

Skills & competencies

care team manager

grand rapids mi

daymark health

oncology care

clinical operations

team leadership

patient experience

virtual care

at-home care

monday–friday 8:30 a.m.–5 p.m.

$120,000–$150,000 annually

bls required for patient-facing roles

Work arrangement

• Weekend coverage required

Why this role

Requires 5+ years of healthcare operations, care management, or related clinical leadership experience, including some people management. Regular in-office hours are Monday–Friday, 8:30 a.m.–5 p.m. Patient-facing roles require BLS certification and compliance with the company vaccination and testing policy.

About the employer

Daymark Health is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.