Service Business Development Center Representative

Job overview

The Service Business Development Center Representative works onsite in Naperville, Illinois. Compensation is not specified. The role supports Advantage Dealer Group’s service departments and their customer-care efforts. The representative coordinates service appointments and customer follow-up, helping retain customers and create a positive service experience. Accurate CRM records and close coordination with the service team support appointment opportunities and service marketing initiatives.

What you'll do

• Schedule and confirm service appointments
• contact customers about maintenance recommendations, recalls, and service campaigns
• conduct post-service follow-up calls
• respond to inquiries by phone, text, email, and online channels
• maintain customer records in the CRM
• assist with retention and service marketing
• coordinate with the service team.

What we're looking for

Skills & competencies

naperville il

service bdc

customer service

appointment scheduling

automotive service

crm

customer retention

inbound inquiries

paid training

advantage dealer group

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive hourly pay and performance bonuses are described without numeric amounts
• paid training, career advancement opportunities, health, dental, vision insurance, and paid time off.

Why this role

Paid training, career advancement opportunities, and health, dental, and vision insurance are listed.

About the employer

Advantage Dealer Group is hiring for this role. Industry: New Car Dealers. Sector: 44.