Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Naples, FL. The posting states an annual salary of $35,000–$70,000 plus commission or bonus. This position is with an independent State Farm contractor agent, not State Farm Insurance Companies. The representative supports customers with insurance inquiries, policy changes, claims submissions, and billing questions, while building customer relationships and explaining insurance options. The role also develops leads, schedules appointments, supports marketing goals, and helps identify local community events; Spanish bilingual ability and a current Property and Casualty license are required.

What you'll do

• Establish and follow up on customer relationships
• respond to insurance availability, eligibility, coverage, policy change, transfer, claim, and billing inquiries
• explain insurance options
• support marketing goals
• develop leads and schedule appointments
• identify customer needs and market products
• support local community events.

What we're looking for

Skills & competencies

customer service representative

insurance

spanish bilingual

property and casualty license

customer relationships

policy service

claims

billing support

naples fl

scott hansen state farm agent

$35k–$70k/year

commission or bonus

simple ira

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA, salary plus commission or bonus, paid time off, and agency advancement opportunity.

Why this role

Spanish bilingual ability and a current Property and Casualty license are required; Life and Health license must be obtainable.

About the employer

Scott Hansen - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.