Customer Services Coordinator

Job overview

The Customer Services Coordinator is fully remote; the posting requires residence in an eligible U.S. state and does not specify numeric compensation. Southernbridgegroup offers flexible scheduling, training, professional development, and mentorship for this remote customer and reservation support opportunity. The coordinator helps customers research travel options, manage reservations, and understand policies and deadlines. By maintaining accurate records and following up before and after bookings, the role supports customer relationships, repeat business, and referrals.

What you'll do

• Research and compare destinations, accommodations, cruises, resorts, and vacation options
• provide customer service during planning and reservations
• coordinate reservations and maintain customer information
• communicate reservation details, policies, deadlines, and updates
• respond by phone, email, text, or online
• follow up with customers
• maintain records
• participate in training
• stay informed about destinations, suppliers, promotions, and industry updates.

What we're looking for

Skills & competencies

customer services coordinator

remote

eligible u.s. states

southernbridgegroup

customer service

travel research

reservations

destination options

customer relationships

flexible scheduling

training

professional development

mentorship

Work arrangement

• Weekend coverage required

Benefits & perks

• Fully remote environment, flexible scheduling, training and professional development, industry resources and booking technology, mentorship, and team support.

Why this role

Fully remote opportunity; previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.

About the employer

Southernbridgegroup is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.