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Director, Business Planning & Central Operations

Lyft · New York, NY · Customer Care Operations

Compensation

$192k – $240k /yr

Employment type

Full-time

Work setting

On-site

Location

New York, NY

Schedule

Day shift

Posted

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Job overview

The Director, Business Planning & Central Operations is an onsite role based in New York, NY. The position offers a salary range of $192,000 - $240,000 per year and supports the Customer Care Operations organization. This role exists to ensure the organization is financially disciplined and execution-ready. It contributes to the company's goals by leading planning, forecasting, workforce management, and vendor operations to support millions of customer interactions.

What you'll do

  • Drive H1/H2 planning
  • lead investment brief process
  • manage capacity planning and forecasting
  • oversee vendor relationships and financial operations.

What we're looking for

Skills & competencies
full-time
day shift
new york ny
lyft
operations
business planning
strategy
leadership
hybrid
customer care
$192k-$240k
Work arrangement
  • Weekend coverage required

Benefits & perks

  • Medical, dental, vision, 401(k) match, 18 weeks paid parental leave, monthly Lyft credits, Lyft Pink membership.

Why this role

Focuses on operational strategy, financial planning, and vendor management for customer support.

About the employer

Lyft is hiring for this role. Industry: Periodical Publishers. Sector: 51.

Additional details

Industry sector
51
Industry
Periodical Publishers
Occupation code
11-1021.00
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