Licensed Insurance Customer Service Representative

Job overview

The Licensed Insurance Customer Service Representative role is full-time and in-office in Chicago, IL. The listed salary range is $50,000–$75,000 per year. The position is with an established Allstate agency that has served its community for 21 years. The representative supports existing policyholders with service requests, policy changes, coverage and billing questions, claims guidance, and renewals. Accurate documentation, follow-through, and appropriate solutions help retain customers and maintain compliant agency service.

What you'll do

• Assist customers by phone, email, text, and in person
• process policy changes
• answer questions about coverage, billing, payments, renewals, and policy documents
• guide customers through claims resources
• review policies for accuracy and potential coverage gaps
• document interactions
• follow up on requests
• comply with agency procedures and insurance regulations
• identify appropriate cross-selling opportunities.

What we're looking for

Skills & competencies

insurance customer service

licensed representative

property and casualty

policy changes

coverage questions

claims guidance

customer retention

chicago il

allstate agency

$50k–$75k

full-time

401(k) match

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching, company parties, free food and snacks, advancement opportunities, paid time off, parental leave, training and development, and wellness resources.

Why this role

An active Property and Casualty insurance license and prior insurance customer service experience are required; applicants without prior P&C insurance experience will not be considered.

About the employer

Allstate Insurance Agency - Joe Schneider is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.