Customer Service Specialist – Insurance Agency Support

Job overview

The Customer Service Specialist – Insurance Agency Support role is listed as onsite in Cedar Falls, IA, with a full-time employment type. Compensation is not specified. Ethos’s sales and service team relies on this role for professional, timely customer service. The specialist supports client accounts through insurance renewal and coverage-change processing, application preparation, reporting, and follow-up. Accurate documentation and proactive communication help the team keep customer service tasks and renewal activity moving.

What you'll do

• Process renewals, monthly reports, and certificates
• gather information for new business and renewal applications
• prepare applications for selected markets
• process and follow up on coverage-change endorsements
• initiate and monitor renewals
• document contacts and developments in the agency management system
• communicate with customers and follow up on outstanding items.

What we're looking for

Skills & competencies

customer service specialist

insurance support

cedar falls ia

ethos

full-time position

customer accounts

renewal processing

insurance applications

coverage endorsements

certificate issuance

agency management system

customer follow-up

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision care plan
• retirement plan (401(k), IRA)
• life insurance
• paid time off for vacation, sick leave, and public holidays
• short- and long-term disability
• training and development.

Why this role

Requires at least two years of customer service experience and computer skills including Windows, Outlook, Word, and Excel.

About the employer

Ethos is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.