Support Services Program Manager / Specialist

Job overview

The Support Services Program Manager / Specialist role is hybrid across assigned locations in Louisiana, including the listing location of Shreveport. Compensation is $72–$78 per hour. The role supports client programs, including government-client services. The position coordinates program operations, tracks schedules and performance, and works with clients, vendors, internal teams, and program leadership. It contributes to reliable service delivery by monitoring requirements, addressing process gaps, and maintaining program documentation.

What you'll do

• Plan, coordinate, and manage support services programs, projects, and daily operations
• track schedules, milestones, deliverables, and budgets
• monitor service-level agreements and performance metrics
• serve as a point of contact for clients, vendors, and internal teams
• identify risks and process gaps and implement improvements
• coordinate help desk, administrative, and technical support
• prepare reports and presentations
• maintain policies, procedures, and audit-ready records
• support onboarding and training.

What we're looking for

Skills & competencies

support services program manager

program specialist

program operations

government clients

service-level agreements

performance metrics

itsm

hybrid

shreveport la

$72–$78 per hour

servicenow

jira

Work arrangement

• Weekend coverage required

Benefits & perks

• No benefits, as stated in the posting.

Why this role

The description calls the role a contract with no benefits and allows on-site or hybrid work at assigned locations. Requires government-client experience and 5+ years in program management, project coordination, or support services operations (3+ years for Specialist level).

About the employer

Compu-Vision Consulting Inc. is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.