Member Services Representative

Job overview

The Member Services Representative role is onsite in Washington, DC, with pay listed as $20–$22 per hour. The posting describes a membership-based federal credit union offering banking, credit cards, loans, and related financial services. The representative supports members and prospective members with account inquiries, transactions, account opening, and loan applications. By resolving concerns, building member relationships, and explaining products and services while following policies and regulations, the role supports branch service and members’ financial needs.

What you'll do

• Assist members and prospective members with account inquiries, transactions, and service requests through multiple channels
• open accounts and process maintenance requests
• support loan applications
• resolve concerns professionally and build member relationships
• promote and explain credit union products and services in accordance with policies and regulations.

What we're looking for

Skills & competencies

member services representative

washington dc

addison group

$20–$22/hr

onsite

monday–friday

banking

credit union

account services

transactions

account opening

loan applications

reston va coverage

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and 401(k).

Why this role

The posting identifies the assignment as a contract and specifies Monday–Friday, 40 hours per week, approximately 8:30 AM–5:30 PM. The employee must live within commuting distance of DC and be available to occasionally cover the Reston, VA branch.

About the employer

Addison Group is hiring for this role. Industry: Credit Unions. Sector: 52.