IT Support Specialist — In-Office

Job overview

The IT Support Specialist — In-Office role is onsite in Tampa, FL, with compensation of $55,000–$65,000 per year. The role supports Ottimate’s internal systems as the company scales; Ottimate provides an AI-powered accounts payable automation platform for finance teams. The specialist keeps employees productive and systems secure by administering workplace applications and access, managing devices, supporting audits, resolving IT requests, and improving documentation and processes. The role works with engineering, security, people operations, and finance, and provides employee support across time zones.

What you'll do

• Administer Google Workspace and SaaS applications
• manage identity and access, including SSO, MFA, provisioning, and access reviews
• track software licenses and usage
• manage laptop procurement, configuration, repairs, shipping, and lifecycle tracking
• gather evidence and maintain documentation for SOC 2, HIPAA, and PCI DSS audits
• triage and resolve IT requests
• maintain runbooks, asset registries, and trackers
• support onboarding and offboarding
• administer Mac, Windows, and Linux endpoints, antivirus, VPN, and mobile device management
• provide employee support and escalate issues when needed.

What we're looking for

Skills & competencies

tampa fl

ottimate

it support specialist

in-office

google workspace

saas administration

identity and access management

sso and mfa

endpoint management

soc 2

hipaa

pci dss

$55k–$65k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• employer-sponsored 401(k) with company match
• paid time off.

Why this role

1–3 years of IT support, helpdesk, or systems administration experience; hands-on Google Workspace administration; endpoint and VPN experience; audit support, MDM, ticketing systems, and scripting are listed as nice-to-haves. Benefits include medical, dental, vision, 401(k) match, and paid time off.

About the employer

Ottimate is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.