Member Service Representative

Job overview

The Member Service Representative role is onsite in Austin, TX, with an 8:15 AM–5:15 PM Monday–Friday schedule. Pay is $21–$22 per hour. Travis County Credit Union focuses on personalized financial solutions and member service. The representative handles member transactions and inquiries, supports account opening, and explains products and services. By resolving concerns, maintaining accurate records, and identifying relevant offerings, the role contributes to a positive member experience and the credit union’s service goals.

What you'll do

• Handle member transactions, inquiries, and complaints
• open personal and business accounts
• provide information about products and services
• suggest products and services as needed
• troubleshoot product issues
• document and update member records
• maintain knowledge of products and services.

What we're looking for

Skills & competencies

member service representative

credit union

banking

cash handling

account opening

member support

austin tx

travis county credit union

$21–$22/hr

monday–friday

8:15 am–5:15 pm

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching
• dental, health, life, and vision insurance
• employee discount
• paid time off
• retirement plan.

Why this role

Bilingual English and Spanish skills are preferred but not required; the posting requires one year of banking and cash-handling experience.

About the employer

Travis County Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.