Correspondence Team Member

Job overview

The Correspondence Team Member role is an onsite position in Ocoee, FL. Compensation is not specified. Westgate Resorts is a timeshare company with resorts in destinations including Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach; the correspondence team supports customer satisfaction and compliance. The team member researches written complaints and inquiries, investigates customer concerns, and prepares clear, accurate responses. The role helps resolve issues, maintain records, identify complaint trends, and coordinate with internal departments and Compliance to mitigate risk and uphold service standards.

What you'll do

• Review, research, and respond to written consumer complaints and inquiries
• verify information using company resources
• investigate concerns about products, services, and experiences
• prepare clear and compliant written responses
• follow legal, regulatory, and company policies
• collaborate with internal departments and Compliance
• maintain communication records and case resolutions
• assist with information requests and administrative tasks
• identify complaint patterns and escalate issues when appropriate.

What we're looking for

Skills & competencies

correspondence team member

customer complaints

written communications

customer service

compliance

case documentation

complaint research

ocoee fl

westgate resorts

full-time

english fluency

microsoft word

excel

outlook

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• paid time off and holidays
• 401(k) with company match
• family-focused benefits
• wellness programs
• tuition assistance
• employee assistance program
• insurance options
• and career growth opportunities.

Why this role

Requires one year of customer service experience, high school diploma or GED, English fluency, and proficiency in Microsoft Word, Excel, and Outlook. Spanish and/or Portuguese, timeshare experience, quality assurance experience, and Adobe Acrobat knowledge are preferred.

About the employer

Westgate Resorts is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.