Customer Service Representative — State Farm Agent Team

Job overview

The Customer Service Representative role is onsite in Birmingham, AL. Salary is $38,000–$55,000 per year. The role supports Matthew Johnston’s State Farm insurance agency by helping community members and reinforcing customer experience and agency growth. The representative answers customer inquiries, explains policy information, assists with policy changes, processes claims and follow-ups, and maintains accurate interaction records. The work helps coordinate customer needs with other agency team members.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team

insurance

policy information

policy changes

claims processing

customer follow-up

customer records

birmingham al

matthew johnston state farm agent

$38k–$55k

401(k) matching

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching, performance-based bonus, paid time off, training and development, and opportunity for advancement are listed.

Why this role

Previous customer service experience is preferred. Internal growth opportunities may be available for driven and sales-minded candidates.

About the employer

Matthew Johnston - State Farm Agent is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.