Guest Service Representative

Job overview

The Guest Service Representative role is onsite at Fairfield Inn and Suites in Chattanooga, TN. Compensation is not specified. The position supports hotel front office operations and guest service. The representative greets and registers guests, responds to requests, promotes hotel services, and coordinates information with other departments. The role helps maintain guest satisfaction, accurate shift transactions, and a professional hotel environment.

What you'll do

• Greet and register guests
• assign rooms and accommodate requests when possible
• promote hotel services and repeat business
• communicate special requests to housekeeping and other departments
• verify credit cards
• use the property management system
• balance cash and other transactions
• assist in food and beverage, housekeeping, laundry, and property cleanliness as needed
• follow emergency and safety procedures
• maintain shift communication logs.

What we're looking for

Skills & competencies

guest service representative

chattanooga tn

fairfield inn and suites

full-time

hotel front desk

guest registration

customer service

reservations

property management system

hotel operations

manager on duty

weekend availability

Work arrangement

• Weekend coverage required

Why this role

The position requires physical presence at the hotel and may require any day or shift, including weekends.

About the employer

Fairfield Inn and Suites is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.