Customer Success Manager — Appointment Confirmation

Job overview

Customer Success Manager — Appointment Confirmation is a hybrid role associated with Springfield, IL, with work-from-home options and local preference. Compensation is $18–$40 per hour. Five Star Bath Solutions supports customers through appointment coordination and service for home improvement projects. The role confirms appointments, manages calendars, engages warm leads, and coordinates with sales and operations to support customer satisfaction. It also maintains client records and may assist with office administration and the owner’s day-to-day operations as time allows.

What you'll do

• Make outbound calls to warm leads
• schedule qualified sales appointments, installations, and service calls
• confirm appointments by phone, email, or other channels
• maintain client records and update the database
• manage the calendar
• collaborate with sales and operations
• identify customer-experience improvements
• perform office administrative duties as time allows.

What we're looking for

Skills & competencies

customer success manager

appointment confirmation

hybrid

springfield il

five star bath solutions

warm leads

appointment setting

customer service

calendar management

crm

$18–$40/hour

paid time off

paid training

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonuses, paid time off, training and development, paid training, flexible schedule, and work-from-home options.

Why this role

Work-from-home options and flexible scheduling; some hours after 5 p.m. Monday–Thursday and limited weekend availability are required.

About the employer

Five Star Bath Solutions of Central is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.