Customer Experience Representative

Job overview

The Customer Experience Representative role is onsite in Kansas City, KS. Compensation is not specified. The role supports Virginia Tile Company’s customer experience team, serving contractors, designers, retailers, and homeowners with product guidance and order support. The role exists to make product selection and purchasing straightforward by understanding customer needs, providing accurate information, and processing orders. It contributes to customer relationships through responsive service, issue resolution, and coordination with outside sales.

What you'll do

• Understand customer needs through conversations, specifications, or drawings and recommend product solutions
• provide quotes, pricing, literature, samples, and technical information
• process orders, arrange deliveries, and handle returns
• maintain customer accounts and order records
• answer product and sales inquiries
• resolve concerns
• coordinate with outside sales
• relay customer feedback and identify process improvements.

What we're looking for

Skills & competencies

customer experience representative

kansas city ks

virginia tile company

customer support

product guidance

order processing

quotes and pricing

delivery coordination

returns

customer accounts

inside sales

microsoft office

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical plan options, dental and optional vision coverage, life and disability insurance, optional pet insurance, employee discounts, 401(k) with 3% company match, paid time off, sick days, and holidays.

Why this role

The employer is a wholesale distributor of premium tile products and serves 14 states.

About the employer

Virginia Tile Company is hiring for this role. Industry: Other Construction Material Merchant Wholesalers. Sector: 42.