Program Manager, Non-IT Service Design

Job overview

The Program Manager, Non-IT Service Design role is hybrid in Washington, DC, with remote work Mondays and Fridays and onsite work Tuesday through Thursday. Compensation is $70 per hour. The projects focus on improving services for older adults seeking employment and gig workers managing expenses. The role applies human-centered design to understand service challenges, prioritize opportunities, and test practical improvements. It helps project teams improve a back-to-work coaching program and assess digital expense-management concepts for independent contractors and gig workers aged 50 and older.

What you'll do

• Synthesize research, metrics, and program materials
• assess services from participant and operational perspectives
• prioritize service gaps with stakeholders
• design and test iterative service concepts
• produce actionable recommendations and artifacts
• analyze the back-to-work participant journey and barriers
• support research and concept development for gig-worker expense management tools.

What we're looking for

Skills & competencies

program manager

non-it

service design

human-centered design

older adult employment

back-to-work coaching

gig worker expense management

hybrid

washington dc

ampcus

$70/hour

research and journey mapping

Work arrangement

• Weekend coverage required

Why this role

Hybrid schedule with remote Mondays and Fridays and onsite work Tuesday through Thursday; six-month duration stated in the posting.

About the employer

Ampcus Incorporated is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.