Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Wilmington, DE, with compensation of $15 per hour. The role supports hotel guests and coordinates with housekeeping on room availability. The position helps deliver a positive guest experience by managing arrivals and departures, handling reservations and payments, answering questions, and keeping front-desk paperwork accurate and timely.

What you'll do

• Assist with check-in and check-out
• issue room keys and process payments
• take reservations and answer questions by phone, email, and in person
• coordinate room availability with housekeeping
• explain room features and amenities
• maintain knowledge of hotel operations and comply with health and quality standards.

What we're looking for

Skills & competencies

front desk agent

wilmington de

pinnacle hospitality management

hotel guest service

check-in

check-out

reservations

payment processing

housekeeping coordination

$15/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), employee discounts, paid time off, flexible scheduling, and career advancement opportunities.

About the employer

Pinnacle Hospitality Management Gro is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.