Service Advisor

Job overview

The Service Advisor role is onsite in Marshall, IL. Compensation is not specified. Southern Tire Mart is a commercial tire dealer and truck retreader, and this role supports customer service at its service location. The advisor coordinates customer communication and repair workflow between customers and technicians. Accurate service tickets, clear explanations of services and costs, and timely updates help customers understand the work and complete service transactions.

What you'll do

• Greet customers professionally and explain available services, promotions, and inspection offerings. Create and update service tickets accurately. Coordinate repair schedules with technicians and communicate job status to customers. Discuss costs, timelines, and additional work clearly. Process payments and paperwork, maintain service records, and keep the front counter organized. A high school diploma or GED is required
• previous sales, service writing, or customer service experience is preferred.

What we're looking for

Skills & competencies

service advisor

marshall il

southern tire mart

customer service

commercial tires

service tickets

repair scheduling

technician coordination

payments

service records

high school diploma or ged

paid training

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match
• health, dental, vision, and life insurance
• paid time off
• paid on-the-job training
• career advancement opportunities.

Why this role

Paid on-the-job training and career advancement opportunities.

About the employer

Southern Tire Mart at Pilot LLC is hiring for this role. Industry: Tire Dealers. Sector: 44.