Vice President of Customer Success

Job overview

The Vice President of Customer Success role is onsite in Brick, NJ, with compensation of $90,000–$200,000 per year. The role is with SNF Metrics, which builds analytics and workflow software for skilled nursing facilities. The vice president owns post-sale customer strategy across adoption, renewal, and expansion while leading support operations and key escalations. The role also contributes to sales by demonstrating products and representing customer needs to product and engineering teams.

What you'll do

• Own onboarding, adoption, renewal, and expansion
• develop customer success plans and health scores
• manage support representatives, ticket triage, service levels, escalations, and service metrics
• build executive relationships
• lead at-risk recovery plans
• identify expansion opportunities
• deliver product demos
• support late-stage sales
• represent customer needs to product and engineering
• ensure appropriate handling of protected health information.

What we're looking for

Skills & competencies

vice president

customer success

healthcare software

saas

customer support

account management

renewals

product demos

brick nj

snf metrics

$90k–$200k/year

Work arrangement

• Weekend coverage required

Why this role

Hands-on leadership role involving strategy as well as direct participation in implementations, escalations, and customer meetings.

About the employer

Marquis Health Consulting Services is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.