Automotive Service Department Scheduler

Job overview

The Automotive Service Department Scheduler role is onsite in Huntersville, NC. Compensation is not specified. The position supports the dealership service team and helps customers navigate service scheduling and follow-up.

What you'll do

• Answer customer calls and schedule appointments based on shop capacity, technician availability, and workflow
• respond to phone, online, and live-chat requests
• confirm appointments and follow up on missed appointments. Make post-service follow-up calls, send reminders and customer communications, maintain accurate customer and appointment records, and coordinate with Service Advisors and department leadership.

What we're looking for

Skills & competencies

automotive service scheduler

appointment scheduling

customer communication

service department

customer follow-up

appointment confirmation

administrative support

huntersville nc

joey logano's huntersville ford

krause auto group

full-time

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance option, HSA contributions, dental and vision insurance, disability insurance, 401(k), paid vacation and holidays, employee discounts, and advancement opportunities.

Why this role

The posting describes a family-owned and operated culture, employee discounts, and opportunities for advancement within the organization.

About the employer

Joey Logano's Huntersville Ford is hiring for this role. Industry: General Automotive Repair. Sector: 81.