Customer Service Representative/Operator, Medical Office

Job overview

The Customer Service Representative/Operator, Medical Office role is an onsite, full-time day-shift position in Chandler, AZ, with a Monday–Friday schedule. Compensation is not specified. Ironwood Cancer & Research Centers provides comprehensive cancer care and related services through a multidisciplinary team. The representative handles incoming calls and messages, triages requests, and routes them to the appropriate location or department through the electronic medical record system. The role helps ensure patient and facility needs, including urgent calls, reach clinical staff promptly.

What you'll do

• Answer incoming calls and messages courteously
• triage calls and route them to the appropriate person, location, or department
• task requests in the EMR
• direct STAT calls to clinical staff
• handle difficult calls
• meet call expectations
• document and communicate patient and facility needs
• and perform related duties as requested.

What we're looking for

Skills & competencies

customer service representative

medical office operator

full-time

day shift

monday–friday

chandler az

ironwood cancer & research centers

patient calls

call triage

emr

cancer care

in-office

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• life insurance
• 401(k)
• and a supportive working environment.

Why this role

The position is in-office in Chandler near Alma School and Warner. Medical phone experience and medical field experience are preferred.

About the employer

IRONWOOD PHYSICIANS,P.C. is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.