Customer Service Representative – Technical Call Center

Job overview

The Customer Service Representative – Technical Call Center role begins with 45 days of in-person training in Jupiter, FL, then transitions to remote work with occasional office meetings and training. Candidates must live within reasonable commuting distance of Jupiter. Compensation starts at $17.00 per hour, with $18.00 per hour for representatives fluent in English and Canadian French. Deposita provides cash-management solutions to retail, wholesale, and banking customers. The representative supports customers by identifying needs, troubleshooting technical issues, documenting cases, and tracking escalations through resolution. The role contributes to a high-quality customer experience while helping monitor the health of customer networks, hardware, and software.

What you'll do

• Identify customer needs and provide support or guidance toward resolution
• troubleshoot technical systems
• create and document cases for calls and emails
• escalate issues to the appropriate level and track them to completion
• report changes in call types to management
• monitor customer network, hardware, and software health.

What we're looking for

Skills & competencies

customer service representative

technical call center

hybrid/remote flexibility

jupiter fl training

full-time

starting at $17/hour

$18/hour canadian french

technical support

customer experience

case documentation

deposita

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, basic life, AD&D, retirement plan, disability insurance, eight paid holidays, five sick days, four personal days, and accrued vacation.

Why this role

Mandatory 45-day in-person training in Jupiter, Florida, followed by remote work with occasional in-office touchpoints; Canadian French fluency qualifies for the stated bilingual premium.

About the employer

Deposita™, An Allied Universal® Company is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.