Operations Manager

Job overview

Operations Manager This is an onsite position in White Plains, NY, with a salary range of $89,000 - $105,000 per year. MV Transportation is a company focused on providing transportation services. This role provides support, leadership, and direction to the assigned operating location to ensure the delivery of annual business plans, controlling the daily operation of the transportation contract in compliance with agency policies and company procedures.

What you'll do

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

What we're looking for

Education

High School diploma or equivalent

Experience

Must have a minimum of five (5) years of successful management and/or supervisory experience in public transportation with at least three (3) years of ADA paratransit operations experience in an operation with 150+ vehicles. Sufficient technical and hands-on expertise of operating and scheduling software to effectively manage the reservations, scheduling and dispatch functions; Experience in emergency planning protocols; Must be able to work independently and have strong written and verbal skills. Knowledge of the contractual obligations is a must to perform this job correctly. Knowledge of company policy assures that the field operator is using consistent measures to assess a driver’s activity. Experience managing fast paced environment.

Skills & competencies

operations manager

white plains ny

mv transportation

full-time

onsite

transportation management

operations management

paratransit

leadership

new york

About the employer

MV Transportation is hiring for this role. Industry: Scenic and Sightseeing Transportation, Land. Sector: 48.