Front Desk Representative

Job overview

The Front Desk Representative role is onsite in Franklin, MA, with a flexible schedule that includes weekday afternoons and evenings, weekends, holidays, and school breaks. Compensation is $15–$18 per hour. The role supports the Club’s member and guest experience at the front desk. As the first and last point of contact, the representative helps members and guests navigate services and requests while supporting daily operations. Accurate check-ins, timely responses, and a welcoming front desk help create a smooth Club experience.

What you'll do

• Greet members and guests
• respond to questions, concerns, and requests and escalate when appropriate
• provide information to prospective members and clients
• maintain a clean and organized front desk
• manage check-ins and account inquiries
• answer calls, emails, and general inquiries
• maintain records and complete basic administrative tasks
• participate in staff meetings
• follow Club policies and procedures
• support Club operations as needed.

What we're looking for

Skills & competencies

front desk representative

member experience

guest services

customer service

administrative support

franklin ma

sra management group

flexible schedule

weekday afternoons

evenings

weekends

holidays

$15–$18/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Complimentary club membership when working 5 or more hours per week
• 401(k) with company match if over 21 and after 1,000 hours of work.

Why this role

Year-round, non-seasonal position. Weekend, holiday, and school-break availability is required. Point-of-sale or membership software experience is a plus.

About the employer

SRA Management Group LLC is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.