Manager, Service Desk

Job overview

Manager, Service Desk is an onsite role in Austin, TX. Compensation is not specified. Integris provides managed technology services and aims to deliver secure, strategic, and scalable solutions for clients. The manager leads technical resources providing remote client support, overseeing ticket intake, service quality, and performance. The role develops the team and improves processes to support reliable client service.

What you'll do

• Lead and mentor service coordinators, technicians, and team leads
• manage performance against KPIs
• conduct one-on-ones and evaluations
• schedule staff and approve timesheets
• provide training and career guidance
• collaborate with customer experience and field services
• review processes and tools
• maintain accurate procedures, time records, and client documentation
• de-escalate issues when required.

What we're looking for

Skills & competencies

service desk manager

it operations

managed services

technical support

team leadership

client service

kpi management

process improvement

austin tx

integris

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k)
• at least four weeks of paid time off
• birthday PTO
• paid holidays
• volunteer time off
• disability and life insurance
• supplemental insurance
• and Employee Assistance Program.

Why this role

Leads a remote-support service desk team within a managed services provider.

About the employer

Integris is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.