Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Muskegon, MI, with a stated salary range of $30,000–$55,000 per year. The position is with an independent State Farm agent, not State Farm Insurance Companies. The representative builds customer relationships, responds to insurance service questions, explains options through needs-based reviews, and assists the agent with website and social media content to support the agency’s customer service and outreach.

What you'll do

• Build and maintain customer relationships and follow up as needed
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• educate clients about insurance options using a needs-based review process
• assist with office website and social media content.

What we're looking for

Skills & competencies

customer service representative

muskegon mi

jake kantola state farm agent

insurance services

customer relationships

policy support

claims

billing

licensing

$30k–$55k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), 401(k) matching, performance bonus, paid time off, training and development, health insurance, signing bonus, and advancement opportunities.

Why this role

Property and Casualty and Life and Health licenses are required or must be obtained; the posting offers salary plus commission and bonuses.

About the employer

Jake Kantola - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.