Remote Call Center Representative

Job overview

The Remote Call Center Representative role is fully remote, with the listing location in Carolina, SC, and requires applicants to be based in the United States. Pay is $7.25–$11.50 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The representative serves as a first point of contact for customers by answering inbound calls, resolving inquiries, documenting interactions, following scripts and procedures, and escalating complex issues. The role supports customer service quality and performance goals in a remote setting.

What you'll do

• Answer inbound calls and respond professionally to customer inquiries
• resolve customer issues
• document interactions accurately in the CRM system
• follow communication scripts and standard operating procedures
• escalate complex issues when needed
• meet or exceed call quality, response time, and customer satisfaction metrics.

What we're looking for

Skills & competencies

remote call center representative

mci careers

united states

fully remote

inbound calls

customer support

crm documentation

issue resolution

call quality

customer satisfaction

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes continuous learning and development opportunities
• no specific benefits are listed.

Why this role

Fully remote work with continuous learning and development opportunities.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.