Healthcare Call Center Representative

Job overview

The Healthcare Call Center Representative role is hybrid, with the listing based in Brighton, Massachusetts; the position expects office attendance one to three times per month and travel to either the Brighton or Waltham site as needed. Compensation is $21–$27 per hour. Charles River Community Health provides comprehensive, integrated primary healthcare and works to improve access for underserved communities. As an initial point of contact, the representative answers patient and community calls, schedules appointments, routes inquiries, and helps resolve concerns. Cross-training for front-desk coverage supports continuity across patient services and helps patients access the appropriate care.

What you'll do

• Receive inbound and make outbound calls
• identify caller needs, schedule appointments, and route calls to appropriate resources
• use software, databases, scripts, and established workflows
• resolve patient and family concerns
• provide front-desk coverage as assigned, including check-out
• cross-train across call center and patient service needs
• recommend process improvements
• protect confidential health information.

What we're looking for

Skills & competencies

healthcare call center representative

patient services

appointment scheduling

inbound calls

outbound calls

front desk coverage

hybrid

brighton ma

waltham ma

charles river community health

$21–$27/hour

saturday on-call rotation

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental insurance
• short- and long-term disability insurance
• paid time off
• flexible spending account
• Employee Assistance Program
• Health Reimbursement Arrangement
• travel reimbursement
• professional development opportunities.

Why this role

Call center hours are Monday–Friday, 8 a.m.–5:30 p.m. The role may require coverage on a rotating Saturday on-call schedule from 8 a.m.–noon. Requires a high school diploma or equivalent and one year of customer service experience; multilingual applicants are encouraged. Must be able to work remotely from a quiet professional setting with home internet.

About the employer

Charles River Community Health is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.