Customer Service Representative – Home Services

Job overview

The Customer Service Representative – Home Services is an onsite, full-time position in Virginia Beach, VA, paying $17.50–$22 per hour. Fusion Home Services provides heating, air conditioning, plumbing, electrical, and insulation services. The representative handles customer calls and appointment scheduling, follows up with customers, and supports office administration. By coordinating with technicians and the office team, the role helps customers receive timely service and supports the company’s day-to-day operations.

What you'll do

• Answer incoming calls and assist customers professionally
• schedule service appointments and book jobs
• make outbound calls to existing and potential customers
• follow up about services and appointments
• assist with paperwork, data entry, and administrative tasks
• coordinate with technicians and office staff to support customer service.

What we're looking for

Skills & competencies

customer service representative

home services

hvac

plumbing

electrical

appointment scheduling

outbound calls

servicetitan

virginia beach va

fusion home services

full-time

$17.50–$22/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• dental insurance
• paid time off
• 401(k) matching.

Why this role

Monday–Friday schedule, 7:30 a.m.–4:00 p.m.; ServiceTitan experience is highly preferred.

About the employer

Fusion Heating Air and Insulation & Fusion Pools is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.