Client Support Associate

Job overview

The Client Support Associate role is onsite in Grand Prairie, TX, with compensation of $15–$16.50 per hour. The role supports Jackson Hewitt’s client-facing office operations and community outreach. The associate helps clients navigate appointments and office visits while supporting outreach and lead follow-up. By coordinating schedules, engaging prospects, and assisting with check-in, the role contributes to client experience and peak-season productivity.

What you'll do

• Engage with clients
• confirm and coordinate appointments
• follow up with past and potential clients, leads, and unfinished returns
• make outbound calls to prior-year clients
• contact online and virtual students
• support local marketing and community outreach
• generate referrals
• assist with client check-in and office traffic management.

What we're looking for

Skills & competencies

client support associate

grand prairie tx

jackson hewitt

seasonal

client service

appointment coordination

outbound calls

community outreach

local marketing

client check-in

$15–$16.50/hr

training and development

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Earned wage access
• employee discounts
• flexible schedule
• training and development
• advancement opportunities
• low-cost healthcare, dental, and vision options
• identity theft protection
• tax preparation training
• continuing tax education
• referral opportunities
• medical and prescription option subject to eligibility
• 401(k) with company match subject to eligibility.

Why this role

The posting calls the role seasonal and welcomes applicants regardless of work background or experience level. Prior customer service or sales experience is preferred but not required. Full-time and part-time positions are described as available.

About the employer

Jackson Hewitt - EKO is hiring for this role. Industry: Payroll Services. Sector: 54.