Call Center Representative — Customer Solutions Center

Job overview

The Call Center Representative role begins onsite in Munster, IN, and is expected to transition to Orland Park, IL, in mid-2027. The stated pay range is $18.72–$20.50 per hour. Peoples Bank serves customers and communities with consumer, business, and wealth management solutions. The representative handles inbound customer calls, researches account questions, and completes transactions accurately. The role supports customer service by resolving issues at first contact when possible and routing more complex requests appropriately.

What you'll do

• Answer inbound questions about bank products and services
• identify service or growth opportunities and refer customers to appropriate departments
• resolve loan-product and account issues through research
• perform account transactions and maintenance accurately
• seek first-contact resolution
• escalate requests requiring additional expertise.

What we're looking for

Skills & competencies

call center representative

munster in

orland park il

peoples bank

customer solutions center

inbound calls

banking services

account research

customer transactions

first-contact resolution

$18.72-$20.50/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits information is available on the company careers page
• specific benefits are not detailed in the posting.

Why this role

Work location transitions from Munster, IN, to Orland Park, IL, in mid-2027.

About the employer

Peoples Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.