Medical Assistant, Phone Room

Job overview

The Medical Assistant, Phone Room role is onsite in Utica, NY. Compensation is not specified. The position supports participating physician offices and works with the New Patient Liaison and clinical providers. The role exists to handle patient calls, document relevant health information, and route messages to the appropriate provider or office. Accurate communication and timely escalation of urgent messages help support clinical office operations and patient service.

What you'll do

• Answer incoming calls
• take detailed messages and document health history, medications, and symptoms in the EMR
• route messages according to provider preferences and phone room guidelines
• communicate urgent messages directly to the office
• complete call-count records
• support new patient requests
• maintain OSHA, infection-control, security, and confidentiality requirements
• complete referrals and prior authorizations in a timely manner. BLS certification is required.

What we're looking for

Skills & competencies

medical assistant

phone room

slocum-dickson medical group

utica ny

patient calls

emr documentation

message routing

clinical office

bls certificate

ambulatory care

confidentiality

prior authorizations

Work arrangement

• Weekend coverage required

Why this role

BLS certificate required; one to two years of ambulatory care experience preferred; may float to other physician offices and cover telephones as needed.

About the employer

Slocum-Dickson Medical Group, PLLC is hiring for this role. Industry: HMO Medical Centers. Sector: 62.