Customer Solutions Representative 1

Job overview

The Customer Solutions Representative 1 role is remote, as the listing identifies it as fully remote. The posting does not specify a remote geographic scope or compensation. The role supports ESA application processing and program operations. The representative reviews applications and supporting documents for completeness and eligibility, identifies discrepancies, and helps maintain accurate, timely processing. The work supports program compliance and service-level goals through queue monitoring and high-volume application review.

What you'll do

• Review ESA applications for customer information, income eligibility, and required documents
• identify discrepancies and request revisions
• report processing issues
• follow program policies, procedures, and SLAs
• process high volumes accurately
• monitor queues and prioritize work to meet operational goals.

What we're looking for

Skills & competencies

customer solutions representative 1

remote

apidel technologies

esa applications

application review

eligibility verification

document review

compliance

service-level agreements

queue management

microsoft office

high school diploma

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma, with some college preferred, and at least two years of experience. It describes independent work in a remote environment with limited day-to-day direction.

About the employer

Apidel Technologies is hiring for this role. Industry: All Other Support Services. Sector: 56.