Seasonal Client Support Associate

Job overview

The Seasonal Client Support Associate role is onsite in Ilion, NY, with compensation of $16–$18 per hour. The position supports Jackson Hewitt clients visiting the office. The associate helps create a positive client journey by welcoming visitors, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times. The role also provides essential office support in a customer-focused environment.

What you'll do

• Welcome and engage clients visiting the office
• confirm appointments
• follow up with past and potential clients
• distribute marketing materials
• keep clients engaged during wait times
• provide customer support and troubleshoot basic computer issues as needed.

What we're looking for

Skills & competencies

seasonal client support associate

ilion ny

jackson hewitt

client support

customer service

appointment confirmation

client follow-up

marketing materials

retail environment

basic computer skills

$16–$18/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Earned wage access
• employee discounts
• flexible schedule
• advancement opportunities
• training and development
• low-cost healthcare, dental, and vision options
• Teladoc
• identity theft protection
• tax preparation training
• continuing tax education
• 401(k) with company match subject to eligibility.

Why this role

Seasonal role with flexible schedule options, training, and free tax preparation training and PTIN registration reimbursement.

About the employer

Jackson Hewitt - ACK is hiring for this role. Industry: Tax Preparation Services. Sector: 54.