UX Research Manager

Job overview

The UX Research Manager role is hybrid, generally requiring work in-office 1–2 days per week. Chicago, IL is the listing location; Dallas, TX and Las Vegas, NV are also listed as possible bases. Compensation is $110,000–$135,000 per year, with eligibility for an annual bonus of up to 5% of base salary. The role sits within Freeman’s Commerce product management team in Technology Services. The manager provides customer insights to guide improvements to the digital shopping experience for trade show exhibitors. Through qualitative and quantitative research, usability testing, analytics, and field observation, the role helps product and design teams identify user needs, validate ideas, and measure outcomes.

What you'll do

• Plan, conduct, and analyze UX research
• select research methods and translate findings into recommendations
• moderate interviews and testing
• conduct field research at live events
• lead research across product and design
• prioritize the research roadmap
• synthesize analytics and qualitative findings into personas, journey maps, and recommendations
• manage satisfaction metrics and feature KPIs
• establish research practices
• mentor partners
• manage research tools, vendors, and budget
• present findings to executives.

What we're looking for

Skills & competencies

ux research manager

freeman

hybrid

chicago il

dallas tx

las vegas nv

user research

usability testing

digital commerce

exhibitor experience

travel up to 25%

$110,000–$135,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• tuition reimbursement
• paid parental leave
• life, accident, and disability coverage
• retirement with company match
• paid time off
• annual bonus eligibility up to 5%.

Why this role

Travel up to 25%; requires 5–8 years of UX research experience and hands-on end-to-end study experience.

About the employer

FREEMAN is hiring for this role. Industry: Convention and Trade Show Organizers. Sector: 56.